Frequently Asked Questions

Click on any question below to skip to the answer:

• What exactly are Crutch Buddies?
• How about Pals?
• Do I need Crutch Buddies? Do they help?
• Do you have any tips on how to walk on crutches?
• Will Crutch Buddies fit on my crutches?
• Where are Crutch Buddies made?
• Where does the fabric (or materials) come from?
• How do I put the Buddies (or Pal) on my crutches?
• How do I put on the grip covers?
• How do I wash my Buddies or Pal?
• How long does it take to receive my purchase?
• Is there a guarantee? How about returns?
• Is my online transaction secure?

Please email us at info@crutchbuddies.com with any additional questions!

Q: What exactly are Crutch Buddies?

A: Crutch Buddies are high quality fleece crutch pads that fit over the armrest on your underarm crutches. This triple layer of soft, cozy fleece fabric, provides welcome relief from the friction which causes chafing and discomfort. Plus, they look pretty sweet too.

Q: How about Pals?

A: Pals are handy side pockets that attach securely to the handle of your crutch without hindering your mobility. Many people find the Pal invaluable for helping to carry small, but neccessary, items. Things like keys, wallets, glasses, loose change,and cell phones can be easily carried and kept at your fingertips with a Pal.

Q: Do I need Crutch Buddies? Do they help?

A: If you have ever been on crutches, you realize it's pretty much a bummer. They are often an awkward hassle, and can be downright painful. Nearly every crutch user experiences some form of discomfort. Everyday chores and movement becomes an unending challenge. Crutch Buddies help to reduce friction in your underarm caused by your crutches. We believe you will find the relief and comfort Crutch Buddies very welcome.

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Q: Do you have any tips on how to walk on crutches?

A: We do! Check out out Tips & Tricks page for a useful overview of several techniques on how to walk on crutchs effectively and safely.

Q: Will Crutch Buddies fit on my crutches? How about Pals?

A: Crutch Buddies will fit most standard adult and youth sized underarm crutches without removing the existing rubber pad. Pals are also designed to fit on a standard underarm crutch.

Q: Where are Crutch Buddies made?

A: We manufacture Crutch Buddies and Pals right here in our small shop in Leadville, Colorado at 10,200' above sea level! See our About Us page for more info. Don't worry, we have been on crutches from time to time too. We can relate and we hope you feel better soon.

Q: Where does the fabric (or materials ) come from?

A: Crutch Buddies and Pals are proudly made with fabrics and materials manufactured right here in the United States! The majortiy of our fleece comes from Malden Mills in Massachusetts, inventor of polar fleece fabric more than 30 years ago. We have found their Polartec fleece to be the highest quality available. Most other fleece is milled overseas and can be lower in quality and effectiveness.

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Q: How do I put the Buddies (or Pal) on my crutches? How about the grip covers?

A: Putting Crutch Buddies or a Pal on your crutches is easy and takes no time at all!

To put your Buddies on, tuck one end of the crutch armrest into the end of the Buddy. Turn the other end of the Buddy inside out, stretch slightly, and wrap over the other end of the crutch armrest, tucking it into the Buddy. It's kind of like putting a sock over your toes. Crutch Buddies are designed to fit snugly and securely over the armrest of your crutch.

To attach your Pal to the handgrip of your crutch, first begin by slipping the bottom of the crutch through the elastic band on the back of the Pal. Slide the Pal up the crutch towards the handgrip. It's best if the grip covers are already in place (see below). Use the webbing straps with velcro on the ends to attach the Pal to the crutch above the handgrip. Bring the strap up from the Pal above the handgrip. Wrap around the side of the crutch, from above the handgrip then out, and back down to the Pal. Attach the velcro together and your Pal should hang securely below the handgrip, allowing room for your hand and fingers to grip the handrest.

To put the grip covers on your crutches, loosen the nut that secure the handgrip. Slip the long bolt out and remove the handgrip. Slip the Crutch Buddies grip cover over the handgrip. The fit may be snug. Reattach the handgrip and tighten the nut securely.

If you are unsure how to use your Buddies or Pal, or cannot attain a proper fit, please contact us.

Q: How do I wash my Buddies or Pal?

A: Crutch Buddies and Pals are made from 100% polyester fleece and are machine washable. Simply wash with cold water and like colors. Tumble dry with no heat (air) or air dry. Do not dry clean, use bleach or iron.

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Q: How long does it take to receive my purchase?

A: We ship at least by the next business day when possible using USPS First Class Mail (standard shipping) or USPS Priority Mail (priority shipping). We also ship on Saturdays.

You should receive your purchase in 4-7 business days with standard shipping or 2-4 business with priority shipping. Postal holidays and weekends may delay delivery.

Interntional and Express Service is also available.

See our Shipping & Handling page for more details.

Q: Is there a guarantee? How about returns?

A: Yes! There is a guarantee. If you are not satisfied with your purchase, please return within 30 days for a full refund. See our Terms & Conditions page for complete details.

Q: Is my online transaction secure?

A: All of our transactions are conducted through Paypal and we do not collect any of your credit card information. Paypal has the most advanced privacy protection in the world. Their identity theft protection, fraud protection, and protection for your purchases available. Please see Paypal's security center for complete details at https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/securitycenter/buy/Index-outside

Please email us at info@crutchbuddies.com with any additional questions!

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